Frequently Asked Questions
Everything you need to know about Frank's RedHot products and orders.
Where can I find the expiration date on my bottle?
The 'Best By' date is printed on the neck or shoulder of the glass bottle. For optimal flavor and heat, we recommend using the sauce before this date, though it is generally safe to consume after if stored properly.
Does Frank's RedHot sauce need to be refrigerated?
While our sauces are shelf-stable due to their high vinegar content, we recommend refrigeration after opening to maintain the best color and flavor profile over time.
Are your hot sauces gluten-free and vegan?
Most of our core products, including Frank's RedHot Original and Buffalo Wings Sauce, are gluten-free and contain no animal-derived ingredients. Please always check the specific ingredient label on the bottle for the most accurate information.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or if you received the incorrect item, please contact our support team within 14 days for a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.